Terms & Conditions
The Emporium of the Enchanted Forest is committed to providing excellent products and service, as well as making sure you are completely satisfied. If you have any issues or questions at all about a product of ours, please give us the opportunity to clarify and put things right.
These conditions shall apply to all sales transactions between The Emporium of the Enchanted Forest and the purchaser.
All prices quoted on this website are accurate at the time of publication, are quoted in €uros and where appropriate include the Spanish sales tax (IVA) at the current rate. The price does not include the delivery of the order to the purchaser. This is an additional cost, unless otherwise stated.
SECURE ONLINE PAYMENT
The Emporium of the Enchanted Forest provides a secure payment system. The purchaser may pay by Paypal, bank or credit card payment through a secure on-line payment system, bank transfer or payment on delivery. Products will only be shipped once payment has been received in full in all cases except for payment on delivery, in which case the purchaser pays directly to the delivery person.
The Emporium of the Enchanted Forest will make every effort to dispatch orders within 3 working days of receipt of payment.
OUR RETURNS POLICY
If you are not entirely happy with the products that you have purchased, you may return them to us within 7 days of receipt. We will be happy to offer you an exchange or, if you wish, a refund provided that the products are returned complete, in perfect condition, unused, unopened and with the original packaging. Return of an item is at your own cost unless the item is faulty. A redelivery charge (at our standard rates) will apply to all items returned for exchange.
Certain items are excluded from our returns policy for hygiene and safety reasons. These items can only be returned in accordance with your legal rights and are toiletries and beauty products if the packaging seals have been broken.
IF YOU HAVE RECEIVED THE WRONG ITEMS
Occasionally mistakes do happen. We’re very sorry if this has happened to you, but you have our sincere promise that we will do our best to get the correct items to you as soon as possible. Please call us at (+34) 950 565 930 or email emporium(@)emporium-enchantedforest.com to organize a return.
OUR ADDRESS FOR ANY RETURNS IS
The Emporium of the Enchanted Forest, Calle Juan Anglada, 16, Local B-2A, Res. Vera-Mar, Vera 04620, Almería, España
DAMAGED OR FAULTY PRODUCTS
If the products are damaged or found to be faulty, the purchaser should contact The Emporium of the Enchanted Forest within three days of receipt of the products. Damaged products must be returned to The Emporium of the Enchanted Forest suitably packaged. The Emporium of the Enchanted Forest will replace or refund the items concerned.
COMPLAINTS AND CUSTOMER SERVICE
The purchaser should inform The Emporium of the Enchanted Forest immediately of any problems by telephone (+34) 950 565 930 or email emporium(@)emporium-enchantedforest.com. We take complaints very seriously and will do our best to deal with them within 5 working days, although most complaints can be handled within a few hours. Please note that the purchaser is also welcome to contact The Emporium of the Enchanted Forest on any issue relating to their order on the contact telephone, or email listed above. Operating hours are from 10:15 am to 2:00pm, Monday to Friday.
DISCLAIMER AND LIMITATIONS OF LIABILITY
While The Emporium of the Enchanted Forest uses reasonable endeavours to ensure that the information on this website is accurate and up to date, it does not give any warranty as to its accuracy or completeness and will not be responsible for any errors or omissions or for the results arising from the use of such information. While The Emporium of the Enchanted Forest takes all reasonable steps to ensure a fast and reliable service, it does not guarantee that your use of this website will be interruption or error free and will not be responsible for any disruption, loss of or corruption of any material in transit, or loss of or corruption of material or data when downloaded onto any computer system.
Further, The Emporium of the Enchanted Forest will not be responsible nor liable for your use of any other websites which you may access via links within this website. The Emporium of the Enchanted Forest does not control these websites and is not responsible for their content. Any such links are provided merely as a service to users of this website and their inclusion in this website does not constitute an endorsement by or affiliation with The Emporium of the Enchanted Forest. The entire liability of The Emporium of the Enchanted Forest under or in connection with any contract for any products to which these conditions apply shall not exceed the price of the products, except as expressly provided in these conditions.
The Emporium of the Enchanted Forest will not be liable to you or be deemed to be in breach of these terms and conditions or any other contract with you by reason of any delay in performing, or any failure to perform, any of its obligations in relation to the products ordered by you if the delay or failure was due to any cause beyond its reasonable control.
COPYRIGHT AND TRADEMARKS
The contents of this website: text, pictures, photographs, designs, logos are the copyright trademark or registered trademark of The Emporium of the Enchanted Forest or its content and technology providers or their respective owners. ALL RIGHTS RESERVED.